NHS 111



A new telephone number, which will make it easier for people to access local non emergency healthcare services when they need help quickly, will be available from April 2013.

The introduction of the NHS 111 service is part of the wider revisions to urgent care system to deliver a 24/7 urgent care service that ensures people receive the right care, from the right person, in the right place, at the right time. The service will be available 24 hours a day, 365 days a year, via the new free to call, easy to remember three-digit number.

NHS 111 will provide a clinical assessment at the first point of contact, without the need to call patients back; will direct people to the right NHS service, first time, without the need for them to be re-triaged; and will be able to transfer clinical assessment data to other providers and book appointments for patients when appropriate.
NHS 111 will work alongside the 999 emergency service and will be able to despatch an ambulance without delay and without the need for the patient to repeat any information.

We expect the introduction of the NHS 111 service to:

  • Improve public access to urgent healthcare services;
  • Increase the efficiency of the NHS by ensuring that people are able to quickly and easily access the healthcare services they need;
  • Increase public satisfaction and confidence in the NHS;
  • Enable the commissioning of more effective and productive healthcare services that are tuned to meet peoples’ needs; and to
  • Increase the efficiency of the 999 emergency ambulance service by reducing non-emergency calls to 999.
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