New community musculoskeletal service to offer innovative patient-centred care for Hull


Healthshare Ltd has been awarded the contract to deliver the new Community MSK service for Hull patients from 1 October 2014.

NHS Hull Clinical Commissioning Group (CCG) set out to commission a high quality, value for money, community MSK service that offered the best possible outcomes for people in Hull who experience muscle and joint related problems.

Healthshare Hull is an innovative patient-centred service that is fully integrated with local health services. A number of elements within the contract demonstrate excellence in treatment, consultation and rehabilitation, including:

           - Potential for the development of a health information hub in the city centre, providing advice and information from clinical and non-clinical staff, and support with online self-referral.

           - The development of quality self-management ‘app’ to support and empower patients

           - Surgical and non-surgical consultant involvement in leading and delivering the service in the community.

           - Evidence based training programme for clinicians around self-management

           - Use of clinical case coordinators to manage patient care / co-ordinate wider care

           - A named administrative and clinical lead for patients

           - An emphasis on keeping GPs informed and a GP education training programme

           - Involvement of clinicians in the design of service

           - Potential for using local authority gyms and GP practices for extended 7 day access

           - Solutions to manage demand, including extended opening hours

The awarding of the £8.25 million, five year contract has followed an extensive NHS procurement and evaluation process which assessed bidders on technical ability, service delivery, implementation, workforce and communications and marketing.  The tender evaluation process included support and involvement from GPs and a Hull CCG patient ambassador.

PhysioHull will continue to deliver the service until 30 September 2014. Healthshare Hull will then provide the service to patients from 1 October 2014.

Patients do not need to do anything at this stage; Healthshare Hull will be working with the current provider to ensure that care for patients is not disrupted during the transition period and referral to PhysioHull should continue as normal until otherwise notified.

Julia Mizon, Director of Commissioning and Partnerships at NHS Hull Clinical Commissioning Group said:

“As part of our on-going review and redesign of community services in Hull, our priority has been to commission services that will deliver better outcomes for our patients and a reduction in referrals to secondary (hospital-based) care.

“A patient transfer plan is under development to ensure patients experience a smooth transfer to the new service.

“We are also working with Healthshare Hull and the current service provider to ensure that robust arrangements are in place for the transfer of staff from Hull and East Yorkshire Hospitals NHS Trust and Humber NHS Foundation Trust in accordance with the TUPE requirements.

Neil Cook (Operations Director) at Healthshare Ltd said

“We are delighted to be awarded the contract for community musculoskeletal services in Hull and we will be looking to offer a genuinely community-based approach; with non-surgical Consultants working with Extended Scope Practitioners, Physiotherapists and Podiatrists.

“We are seeking to work closely with GPs, and other key stakeholders, on improving the access, communication and education vital to the service.

“Work is already beginning to enhance care pathways, starting with Primary Care and *Map of Medicine involvement, and will include a significant upgrade to the self-management and empowerment elements of the service”.

Note to editors:

*The Map of Medicine is used by doctors throughout the NHS to determine the best treatment options for their patients. It is an online software programme that shows clinicians the ideal, evidence-based patient journey for common and important conditions.

The information in the Map has been approved by the UK's leading clinical experts, is based on the best available clinical evidence, and is continually updated. 

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