David Hill, new Chief Executive of Humber NHS Foundation Trust, welcomed the reports published today (Friday 3rd October) by the Care Quality Commission and said:
“A team of 55 inspectors visited 15 different service areas over 71 different sites in April this year. The reports published today show the extremely high levels of compassionate care being delivered by staff in every single area of the Trust. Feedback from the CQC alongside comments from patients and carers also shows the overwhelming majority of our services are effective and have a positive effect on the lives of the people who use them.
“We are grateful the CQC acknowledges the team of remarkable professionals this Trust is fortunate enough to have delivering care to the people of Hull and the East Riding of Yorkshire.
“The report does highlight that there were areas for improvement, something we were aware of and work constantly to improve. We are grateful the CQC recognises that the high quality of our care environments contributes to good outcomes for patients. However, standards constantly improve and the Trust needs to ensure it is not only always aware of new developments but continues to have investment ready so it can act when patient environments need to meet new standards.
“The seven essential improvements detailed in the reports were flagged by the CQC at the time of the inspection and we either put these right or immediately started to make improvements. We will use the feedback from the CQC to continue to work with our staff and partners to create even more responsive, patient-centred services.”
The reports highlight issues around the length of time people sometimes have to wait for our services, particularly Child and Adolescent Mental Health Services. Together with our local commissioners and the local authorities, we had already recognised that the quality of our CAMHS services were not good enough even before the CQC inspection. At the time of the inspection, we had just begun a major transformation of the service which was less than a month into delivery and the report released today reflects the situation as it was in May. Since the inspection and ahead of receiving the reports, we have continued to make improvements and these include running Saturday morning clinics to reduce waiting times. There are clearly still areas we can improve on and we will continue to work closely with our partners to improve services for children, young people and their families across the East Riding.
Sharon Mays, Chairman of the Trust, said the organisation had been through significant change this year with a new chair, Chief Executive, Director of Nursing, Medical Director, Finance Director and Director of Human Resources.
“The new team welcomes the feedback from the CQC which will enable us to improve on the good situation we have inherited,” said Mrs Mays.
Sarah Smyth, Director of Quality and Clinical Governance/Executive Nurse for NHS Hull Clinical Commissioning Group (CCG), said:
“As the commissioner of mental health services for Hull, we are very encouraged by the examples of high quality, compassionate care highlighted in the report.
“We recognise that the issues highlighted around CAMHS reflect the position at the time of the inspection in May. Six months on from the launch of the city’s Children and Young People’s Mental Health and Wellbeing Strategy, the new CAMHS service is beginning to make a real difference to young people in Hull.”
“Humber NHS Foundation Trust is a key partner in Hull 2020. We welcome the opportunity to work closely with them to achieve the high quality, patient-focused mental health and wellbeing services that people in Hull deserve.”
Hilary Gledhill, Director of Quality & Governance, NHS East Riding of Yorkshire Clinical Commissioning Group commented:
“We are pleased to see the CQC report has a lot of positives. The inspection found that staff are caring and a high level of quality care is being delivered.
“We do recognise however, as does the Trust, that there are areas for development and work to be done. The report gives a good platform for the CCG to work with David Hill, Chief Executive and his team to take on board the recommendations and drive forward improvements in health services throughout East Riding to ensure all our residents receive great quality care.”
For further information please contact the communications department on 01482 389116.
Humber NHS Foundation Trust provides mental health, children’s services, learning disability and community services to people from Hull and the East Riding. The Trust also provides specialist mental health services to people from across the UK.